Privacy Policy for Softy Softwash

Last Updated: May 21, 2025

Softy Softwash (operated by Van Pelt Group LLC.) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide when contacting us or opting into our services (e.g., through forms or messaging opt-ins).

  • Non-Personal Information: This includes data such as browser type, IP address, device information, and website usage data collected via cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.

  • Respond to your inquiries and provide customer support.

  • Send account notifications and customer care messages via text, as described in our Messaging Terms and Conditions.

  • Improve our website and services through analytics and usage data.

  • Comply with legal obligations.

Data Sharing

  • No Sharing for Marketing: Customer data is not shared with third parties for promotional or marketing purposes.

  • Mobile Opt-In Data: Mobile opt-in and consent data are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy explicitly excludes mobile opt-in data.

  • Other Disclosures: We do not transfer or share consumer data with any external organizations under any circumstances, including with consent, except as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and improve our services. You can manage your cookie preferences through your browser settings.

Security

We implement reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

  • Opt-Out: You may opt out of receiving text messages by replying STOP to any message or contacting us at softysoftwash@gmail.com.

  • Access and Correction: You may contact us to access, correct, or delete your personal information, subject to legal limitations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Softy Softwash regarding Account Notification, Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Learn more about our business online at https://www.softysoftwash.com. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available https://www.softysoftwash.com/privacy-policy "

At Softy Softwash, we respect your privacy and are committed to protecting the information you share. When you opt-in to our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies

Contact Softy Softwash at 843-823-6780 or softysoftwash@gmail.com for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to softysoftwash@gmail.com or 843-823-6780. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.

Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Softy Softwash will not sell, rent, or share the collected mobile numbers

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Terms and Conditions for Softy Softwash

Last Updated: May 21, 2025

Welcome to the Softy Softwash website. By accessing or using our website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our website.

Use of the Website

  • Eligibility: You must be at least 18 years old to use our website or services.

  • Permitted Use: You agree to use the website only for lawful purposes and in accordance with these Terms. You may not use the website to engage in any unlawful activity, infringe on others' rights, or interfere with the website's operation.

  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Softy Softwash, from 843-823-6780, regarding account notifications and customer care. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 843-823-6780 or softysoftwash@gmail.com. Mobile opt-in information is never shared with third parties.

Intellectual Property

All content on the website, including text, images, logos, and designs, is owned by Softy Softwash or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Softy Softwash shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services. Our total liability to you for any claim will not exceed the amount you paid us, if any, for the services.

Disclaimer of Warranties

The website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Termination

We reserve the right to terminate or suspend your access to the website at our discretion, without notice, for conduct that violates these Terms or is harmful to other users or us.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Santa Barbara County, California.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us at: